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Case Studies > Quality Heating Services
Quality Heating Services (QHS) provides a 24/7 service, primarily within the social housing sector, covering the installation, servicing and repair of gas fired central heating appliances, systems and controls. As a company dedicated to the highest levels of customer service and support, QHS is determined to ensure the safety of its fleet and uphold their stellar reputation on the roads.
In early 2018, QHS was looking for ways to reduce its overall excess contribution without having to lose man-hours to conventional driver training, and were introduced to Lightfoot by their insurer Allianz Insurance plc.
Allianz Insurance Senior Underwriter, Jonathan Hughes, commented:
“We recommended Lightfoot to QHS because we were confident it would have a positive impact on their claims frequency and severity. The team at QHS are forward-thinking and understand that driver behaviour technology has come on a long way in recent years, bringing with it the potential to make a genuine difference to their fleet performance”
With some Allianz clients seeing at-fault claims and associated costs fall by 40% and 60% respectively, QHS was eager to see what Lightfoot could do to improve driver safety and reduce risk across its fleet.
Quality Heating Services CEO, Peter Tillotson commented:
“Lightfoot appealed to us for a number of reasons. The fact that they could tell us straight away that other businesses have nearly halved their at-fault accident rates gave us confidence that Lightfoot could be beneficial. The option to run a structured trial with Lightfoot also gave us more time and data to really weigh up the decision, so it seemed sensible to follow that path.
QHS agreed to trial Lightfoot in its fleet for a four-week period. As is standard with Lightfoot trials, they began with a two-week ‘blind’ period in which Lightfoot measured the performance of QHS’ fleet without any feedback. Following this, the second fortnight saw Lightfoot switched on for the ‘live’ period of the trial. This meant that drivers were receiving real-time feedback in-cab and being guided to a more efficient driving style when needed.
Using the blind data as a baseline to analyse performance over the second fortnight revealed some impressive results.
With improvements such as these, QHS can expect to achieve net savings approaching six-figures in operational and claims costs over a five year period, along with cutting well over 100 tonnes of CO2 from its carbon footprint.
Peter Tillotson added
“The trial process was exemplary – the level of support and communication from Lightfoot was second to none and any issues that came up were solved promptly and effectively. Seeing the impact Lightfoot made after just two weeks of being active in the vehicles convinced us all that it was the right technology to protect our drivers and our vehicles.”
After rolling out Lightfoot across its fleet, QHS has been consistently benefiting from lower fuel bills and fewer accidents – protecting costs and promoting road safety at the same time. When it came to renewing its policy, the benefits became crystal clear.
In the three months prior to the installation the frequency of accidents stood at 66%, which was “very high” compared to other risks of this type.
In the seven months after the installation of Lightfoot, the frequency dropped to 28%, and the loss ratio improved significantly. This gave Allianz the confidence to renew the policy knowing that it would be a healthier risk going forward. Following renewal, the fleet performance has continued to improve with underwriters in agreement that Lightfoot has been the driving force behind this change.
Tony Weyell, Director at Klein Insurance Management Ltd said:
“Real-time feedback is so valuable when you have a high number of drivers.
Lightfoot is utterly invaluable beyond any other programmes that are out there that could have been used, purely because QHS doesn’t have to lose any engineers to driver training programmes. You are by default encouraging the drivers to actually want to be better and, therefore, indirectly getting them to assume responsibility for their fleet.
This has been evident with a 34% reduction in reported incidents, resulting in a 66% reduction in claims costs in comparison to the same period for the previous insurance year.”
In having a fleet of safer, smoother drivers, QHS doesn’t just benefit from fewer accidents. They also reduce fuel usage, emissions, fleet-related costs, and cash flow with one holistic solution.
Lightfoot’s Partnership Director, Martin Kadhim, said:
“QHS are at the forefront of their industry in so many ways. Not only do they deliver an exceptional service based on customer support and trust, they are making every effort to reduce the impact of their fleet. To have reduced their claims frequency by such a significant amount is a testament to how well QHS and the fleet have taken to Lightfoot – 94% of QHS drivers were Elite in March 2019. This is a fantastic success story for everyone involved."
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